Refunds Or Exchanges

What is your return policy?
Items in unused and original condition are eligible for returns within 30 days by mail or in-store with original receipt/electronic receipt lookup. Damaged/defective merchandise may be returned in-store or online. Shipping charges are non-refundable. brand Gift Cards or E-Gift Cards are non-returnable.

Extended Holiday Returns! From November 1, 2025, we will gladly accept returns and exchanges on items in unused and in original condition until January 31,2026 with original receipt.

RETURN POLICY
Items can be returned by mail or in-store with original receipt/electronic receipt lookup.

FINAL SALE
The following items are considered Final Sale and cannot be returned, exchanged or refunded with the exception of damaged/defective merchandise.
• Engraved Items
• Last Chance Items

Returns by Mail:

Returning your item is easy and free! Just follow the steps below:

Fill out the Return Form included in your package. Be sure to include the quantity, item number, and reason for your return(s).
Securely pack your item(s) along with your Return Form.
Attach the prepaid UPS shipping label to the outside of your package.
If you can’t find your return form or prepaid label, please click here and enter your order tracking number, then select “Return this package” — or contact our brand Jewelry Customer Care Center for help.
Drop off your return at any UPS Store, UPS Authorized Shipping Outlet, or UPS Customer Center. Return shipping is on us — you won’t be charged.
Refunds & Processing Times

Once your package is received and validated by our warehouse, we’ll process your return and send you a confirmation email.
Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
All refunds are issued to the original form of payment. Please note:
Original shipping charges are not refundable.
Banks may take an additional 3–5 business days to credit your account.

Returns In-Store
• Find your nearest brand store at stores.pandora.net.
•Bring original packing slip or email invoice along with merchandise you wish to return to the brand store.
•Refunds will be processed to the original form of payment. Purchases using PayPal will be issued a gift card.

Exchanges

If you require an exchange, please return the items by mail with a prepaid return label or in-store and purchase your desired item(s).

You may exchange your item(s) at brand branded stores for an item of equal or lesser value provided it is available. Original shipping costs are non-refundable and therefore not considered for exchanges.